Why call MinnAssist instead of doing it alone?

Time and life

• You work days, nights or two jobs
• You're a single parent
• You have too much going on
• You just lost your job
• You just had a baby
• You're pregnant
• You're divorced or separated
• You lost a spouse or partner
• You just moved to Minnesota
• You don't have a stable address
• You or a loved one is getting out of prison
• You're a student
• You're turning 26
• You're turning 65
• You were in foster care

Language, reading and technology

• English isn't your first language
• Forms are hard to see or read
• You're deaf or hard of hearing
• You don't have a computer, internet or email
• You're locked out of your MNsure account
• The program words don't make sense

Health

• You need care now
• You're just out of the hospital
• Paperwork makes you anxious
• You're in treatment or recovery
• Memory loss or dementia is part of your life
• You work and have a disability

Fear and trust

• You're afraid one mistake will cost you
• You've never asked for help before
• You tried before and gave up
• You don't trust government offices
• Immigration status makes it confusing

Complicated situations

• You have a big family
• Your income changes every month
• You're self-employed
• Your job has no insurance, or it costs too much
• You were told you make too much
• You're American Indian or Alaska Native

Stuck

• You got a confusing letter
• Your application is stuck
• Your coverage ended
• You missed your renewal
• You were denied
• You can't reach your county worker
• Your UCare plan changed to Medica

Cost

• You think coverage costs too much
• You don't know about tax credits
• You have medical bills you can't pay

Helping someone else

• You're helping a parent or grandparent
• You're helping a neighbor, friend or church member
• You're a caseworker, clinic or school

• One person does it with you, start to finish.
• No computer needed. Everything works by phone.
• 9 am to 9 pm, 7 days, so you can call after work.
• Your whole family in one call.
• Free.

• Any letters you got from MNsure, DHS or your county.
• Your income, like recent pay stubs, if you have them.
• Names and birth dates for the people in your home.
• Missing something? Call anyway. We tell you what's needed and help you get it.

You can. Apply or renew at mnsure.org or through your county human services office. MinnAssist is an independent navigator organization, not MNsure, DHS or your county. If you'd like a person to do it with you, call us. It's free.

Should I apply on my own or call a navigator?

You can apply on your own, but one missed proof or misread letter can cost you coverage. A MinnAssist navigator does the forms with you by phone, explains every letter and follows up until it's done. Call (866) 655-6606.

Why use a navigator?

Because paperwork is how most people lose coverage. In 2026, 184,963 Minnesotans lost Medical Assistance or MinnesotaCare at renewal, and 86% of them lost it over paperwork, not because they stopped qualifying (Minnesota DHS renewal data). We make sure your paperwork gets done.

How fast can you help?

Call 9 am to 9 pm, 7 days. Many applications can be done in one call.

Does MinnAssist cost anything?

No. Our help is always free, for you and everyone in your family.